Vecinos App is a community-based social network where trust and safety come first. More than just a platform, it’s a practical, reliable, and local tool for connecting with neighbors, sharing interests, solving needs, and supporting local commerce.

Yes, you need to create an account to access content, groups, and the Marketplace.

Currently, only one account is allowed per mobile device.

You can log out at any time or delete your account from your profile, at the bottom of the menu. It’s not required to delete it to stop using the app.

Download Vecinos App from the App Store or Google Play and follow the registration steps on a single device. Upon logging in, you must verify your identity, a crucial step in ensuring a safe and trustworthy environment for all. Then, you can start interacting or access the Marketplace.

Verification confirms that each user is a real neighbor. This boosts community trust and improves the quality of interactions.

The 4-digit code may arrive via SMS or WhatsApp. If it doesn’t, try again. If the issue persists, email us at soporte@vecinos.com for help.

Go to the Groups section and tap “Create group” or “+”. To join, enter the desired group and tap “Join”. If it’s public, you’ll be able to enter right away; if it’s private, you’ll need to wait for the admin to accept you.

Inside the group, tap the member's icon in the top corner. Choose “Send to neighbor” for existing users or “Share via” to invite others to join.

You can publish various types of content tailored to your needs, including emergencies, incidents, messages, useful information, events, questions, recommendations, and promoted posts.

This type of post can only be created by community authorities, service providers, and local media. It’s meant to share urgent alerts. Neighbors receive a notification via the app and an alert on their device when an emergency is triggered.

Available to all users, incidents are used to report situations that need attention but are not urgent.

A post meant to share a thought, idea, or experience. It doesn’t have a specific goal, just a space for expression. The user must select one or two categories that best describe the post.

Only community authorities, service providers, and local media can create this type of post. It is used for official communications and to share relevant information with neighbors.

An Event post lets neighbors know about fairs, celebrations, courses, meetups, or any activity. You can configure the theme, date and time, location (physical or virtual), whether it’s free or not, and add event details.

A post type meant to get answers from neighbors, whether it’s a recommendation, a question on a specific topic, or a request for opinions. The user must select one or two categories that best describe the post.

A post designed to share good experiences with services, products, places, people, and/or professionals, whether found within or outside of Vecinos App.

Available to all users, promoted posts are ads offered by Vecinos App. They provide more visibility and appear in a privileged position on the feed, helping your content get more attention and messages from neighbors.

It’s a space for everyday catharsis to vent frustrations. Destructive, hateful, or sensitive content is not allowed. All content is moderated to maintain a respectful environment.

It’s a section of the app for buying and selling products or offering services among neighbors. Unlike other platforms, every user here is verified, ensuring real transactions between real people and creating a trustworthy local environment.

Go to the Marketplace from the menu. You can post a product or service. Include item/service details, price, and photos. Interested users will contact you directly through the app.

• Services: Require a monthly subscription. If not renewed after 30 days, your post is removed, and you’ll be notified.

• Products: Sales are subject to a transaction fee (covering payment processing, app infrastructure, and operations).

All payments are processed within the app, currently through Mercado Pago. Our digital wallet, Vecinos Pay, is coming soon. Cash payments or off-platform transactions are not allowed.

Economic transactions conducted outside the system are not supported by the app. To avoid risks or unfortunate situations, all payments should be made using the secure methods provided by Vecinos App. This ensures transparency, buyer protection, and traceability in every transaction.

• Meet in public places to hand over products

• Always use in-app messaging

• Keep your device updated to prevent fraud

• Report suspicious activity

• Be cautious of deals that seem too good to be true, review all info before buying

Each time you complete a sale or purchase, you can rate and leave a comment. This helps identify trustworthy users and improves the overall community experience.

If you have any issues, email soporte@vecinos.com for assistance with your account, the Marketplace, groups, or safety.

Vecinos App was born from a simple yet powerful idea: to reconnect with our local community. In an era when everything feels global and distant, we believe that change begins close to home.

Our mission is to build stronger, safer, and more vibrant neighborhoods where every neighbor has a voice, value, and a genuine connection to their surroundings.

Because too often we expect solutions to come from outside — authorities, institutions, experts — when the answer might be just around the corner. By connecting with one another, we can address everything from small, everyday needs to urgent matters.
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A neighbor with a tool, another with time, another with knowledge: Vecinos App makes these resources visible and puts them to use for the common good.

Huge. Every time you offer a service or buy from a neighbor, you’re strengthening the local economy. Money stays in the neighborhood, supports local entrepreneurs, creates real opportunities, and builds a fairer and sustainable model.
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With Vecinos App, local commerce is not only practical, it’s a real way to transform your community.

A key role. We want authorities to be closer to the people and make decisions based on what’s actually happening in neighborhoods.
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In Vecinos App, neighbors can share direct, useful information that helps institutions act more effectively, quickly, and wisely.
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Vecinos App is a direct, transparent, two-way channel between citizens and government, where the community not only expects answers but also contributes solutions.